The Fifth Avenue Hotel

Pros: I lived 11 years in NYC and have stayed in several hotels since I moved out--the service in this hotel (front desk--special shoutout to Paola,--room service, waiters, bartenders, housekeeping) is top notch and probably its most memorable asset. I had asked for an early check-in (due to work-related purposes) prior to making my booking and they gave me my room at 8am, which is rarely the case anywhere. The location is great and the décor is stunning. The restaurants and bars are excellent. The beds and pillows are extremely comfortable. You can control the lighting, TV, and room temperature from an iPad.

Exceptional facility, great interior design which makes all rooms feel warm and welcoming. However, the most amazing part was the staff, which definitely exceeds expectations that you have even for a good 5 star hotel. Really extraordinary! Restaurant and bar are amazing, and for as long as the inhouse gym is not fully functional (there are a few machines already available), they offer complimentary subscriptions for fitness classes (soulcycle, barrys, etc.). Definitely one of the best 5 star city hotels we have stayed in.

Excellent service and attention to detail. The staff was amazing.

Gorgeous property and a lovely room but still struggling with staff ie understaffed and lack of training. As an example and I could give more than one, a maid walked into the room whilst I had the do not disturb sign on. Food was very average

Enjoyed my whole stay.